Inbound Call Taking
Our professional staff and advanced call center equipment help provide the best answering service experience. Using Voice over Internet Protocol (VoIP) technology and Computer Telephony Integration (CTI), we offer our clients a virtual call-center that helps them to significantly reduce costs. We offer 24/7 live operator answering services, backed by stable infrastructure and extensive back-up for power, internet and phones to ensure excellent and reliable communication around the clock. Further, we provide CCTV cameras to enable clients to view activities in the operator room and an audio recorder for Quality Control and Assurance.
We bring together the expertise of an experienced force of human capital to our clients to implement and maintain their outsourcing needs. Currently we have around 25 operators working in 3 shifts. These operators include shift supervisors & senior operators. Our ongoing training program not only is highly effective but also incorporates evaluating fresh talent to be hired in the future. We are continuously looking for more talent so we can provide top service at all times.
Software Development and Support
We provide software development and maintenance for American Taxi Dispatch Inc. including bug fixes, enhancements and deployment on the client’s production server. Our software team can be expanded to service the need of any new clientele. We have experience in the field of taxi dispatch and offer low cost specialized development. If your company has custom made/proprietary software, we can provide you enhancement and maintenance services as well as integration with our call center according to your particular needs.